Shipping Information

Important Information Regarding Shipments to Canada

All products are shipped from Michigan, USA to Canada using DHL Express Worldwide and generally take approximately one week for delivery depending on how long it takes the Canada Border Services Agency (CBSA) to clear the shipment. 


Your order will usually be delivered to your door within 5-7 business days. The 1, 2 or 3 days quoted by DHL on our checkout page doesn't account for the time required for the shipment to clear customs which is usually 3-4 business days.


We will charge you the GST/HST at the time you place your order and submit these taxes to DHL so that you don't have to pay DHL the import taxes prior to customs clearance. We will also pay your brokerage and customs clearance fees for you at a reduced rate and include them in our shipping fees. 


To ensure that you don't have to complete a power of attorney form in order for DHL to clear your shipment through customs for you, we have made special arrangements with DHL so that by placing an order on our site, you will be agreeing to let DHL clear the package for you. 

If DHL contacts you to complete a Power of Attorney form, it is likely because the CBSA agent has asked for an actual POA form to be submitted. While this is rare, it does happen from time to time. The good news is that you can complete a short one-time POA and never have to do it again on future shipments. You can download the one-time / blanket POA form at Please fill it out using your own name where it asks for the corporation name. When completed, email it to with your tracking number in the subject line. As this is a one-time / blanket POA, it can be used to clear all future shipments.


All of the Tobacco-Free Nicotine Pouches shipped to Canada contain a maximum of 4mg of nicotine per dose (HS Tariff Code 2404.91.0090), This nicotine content is within the Health Canada approved limit for the importation of oral nicotine replacement therapy products (as defined by the requirements of the Canadian Food and Drug Act and Natural Products Act) and these nicotine pouches were developed specifically for the Canadian market. They are also duty-free under the Canadian European Trade Agreement (CETA) given that the origin of these products is within Europe and that the products do not contain any tobacco. If CBSA erroneously applies tobacco duties to your shipment (which are not supposed to be applied to tobacco-free nicotine pouches), please contact us immediately so that we can resolve the issue on your behalf.


DHL shipments generally clear customs in 3-4 days, however, if CBSA chooses to physically inspect your shipment, it can take up to 3 weeks for it to clear customs depending on their workload. If you see that your shipment has arrived in Canada yet and has been in customs clearance for more than 4 business days (i.e. you see 5 or more clearance events on the DHL tracking page), please email DHL at to see why the shipment hasn't cleared. If there is an issue, please email us at so that we can take care of it for you.

Customers in Canada do not need to worry about their package being seized by customs or Health Canada, but if this happens, we will re-ship your order at no cost to you or issue a full refund. In the rare event that your package has been referred to Health Canada for review by CBSA, don’t worry as it will be released for delivery after review, however, we have seen it take over 2 months for Health Canada to review an incoming shipment. Thankfully, when shipping with DHL, this is a very rare occurrence. If this does happen, please contact us so that we can get another shipment out to you while your current shipment awaits release.


We have spent many months learning the ins and outs of shipping nicotine pouches from the USA into Canada and this experience has allowed us to acquire and offer the fastest shipping at a great price. As a company with Canadian roots but now operating as a LLC in the USA for Health Canada compliance purposes, our sole mission is to ensure a no-hassle purchasing experience for our Canadian customers and so we’ll always be there for you when you need us. By supporting us, you are supporting Canadians that have your best interests in mind, and not a foreign company that doesn’t understand the nuances of importing nicotine pouches into Canada or care if they have to re-ship your order time and time again before it finally arrives in your hands. We strive to get it right the first time, because we know it matters to you!

Important Information Regarding Domestic Shipments within the USA

All domestic shipments within the USA are shipped via USPS.

Important Information Regarding International Shipments to locations outside North America

All products are shipped from Michigan, USA using DHL Express Worldwide.

Orders shipped to customers located outside of North America may be subject to import duties, taxes, and customs brokerage fees. Please be aware that you are responsible for paying any applicable import duties, taxes, or fees that may arise. Unfortunately, we are unable to give estimates for these fees. Please contact your local customs office for more information.

You as the importer must be aware of your local laws and regulations for tobacco-free nicotine pouches. We will fulfill our obligations and ship your order to the location you specify after payment has been received, however, Nic Direct Inc. is not liable if your package is seized by customs upon entering your country.

As the importer, you are solely responsible for the importation of the products that you order. As such, you must be aware of your own region's/territory's prohibitions and allowances for importing said products. USCAN Distribution LLC will not be held responsible for your lack of knowledge regarding the importation laws of your country/county/city/province/state/territory/region. In the event of seizure, the importer is solely responsible for recovering the items, if possible. Should your package be sent back to us, we will issue a refund for your order less the shipping fees charged to you when you placed your order. If you received free shipping, we reserve the right to reduce your refund by the actual cost of shipping your order to you.